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Frequently Asked Questions

Have more questions? Jump over to our Help Centre.

What does it cost?

All our appointments are fully bulk-billed to Medicare, so as long as you have a current Medicare card you will never have any out-of-pocket costs.

What hours are you open?

We have doctors available 7 days a week and usually have same-day appointments available. Once you’ve selected your appointment type and logged in, you can view all appointments available this week.

Can I get a medical certificate?

Yes, .doctor allows you to schedule an appointment with an Australian practitioner who, if suitable, can provide a medical certificate online. You’ll receive an email with a PDF attachment after your consult.

Who are the doctors?

Every .doctor practitioner is AHPRA-registered & fully-insured, based in Australia and adheres to the highest clinical standards. Your practitioner’s provider and prescriber number will be written on any prescription or referral given.

Who can use .doctor?

Anyone in Australia with a current Medicare card can book consultations with .doctor. Depending on your location and the health concern you want to discuss, you’ll be connected with a suitable practitioner.

How do I get a prescription online?

You can request a prescription by booking an appointment and speaking to your doctor on that call. If approved, your script will be sent to you by SMS instantly during the consult.

Have more questions?

Jump over to our Help Centre to learn more about booking appointments. You can also start a Live Chat conversation with us so we can help you right away.

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Join the .doctor family to access unlimited video and phone consults with Australian online doctors, fully bulk billed. 

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