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Frequently Asked Questions

Have more questions? Jump over to our Help Centre.

Do I need to attend an in-person onboarding appointment?

If you want to see a doctor about a sexual health related issue, you don’t need to attend an in-person onboarding appointment. You can proceed directly to book a bulk billed video call with .doctor.

What does it cost?

All our appointments are fully bulk-billed to Medicare, so as long as you have a current Medicare card you will never have any out-of-pocket costs.

How can I get STI prescription bulk billed?

Simply book a 10 minute video appointment with a .doctor GP and, if suitable, you will receive an e-script sent to your mobile which you can then use at any pharmacy in Australia. . 

Who are the doctors?

Every .doctor GP is an AHPRA-registered & fully-insured doctor based in Australia who adheres to the highest clinical standards. Your doctor’s provider and prescriber number will be written on any prescription or referral given.

Who can use .doctor?

Anyone in Australia with a current Medicare card can book a mental health video consultation with .doctor. 

How do I get a prescription online?

You can request a prescription by booking a video appointment and asking your doctor on that call. Your script will be sent to you by SMS instantly during the consult.

Have more questions?

Jump over to our Help Centre to learn more about booking appointments. You can also start a Live Chat conversation with us so we can help you.

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Join the .doctor family to access unlimited video and phone consults with Australian online doctors, fully bulk billed. 

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