What is Onboarding?

Your Onboarding Appointment is an opportunity for us to get to know you.

Once every 12 months you’ll need to attend an in-person Onboarding Appointment to remain an active .doctor family member. This is a short 10 minute appointment with one of our GPs at one of our in-person locations.

Share your medical history

We’ll ask you about your medical history, whether you have any allergies and if you are currently taking any medications. The more you share with us the better!

Check your vitals

If appropriate, your doctor will check your vitals, including your blood pressure, heart rate and temperature. You can use this as a chance to measure your height and weight too.

Confirm your details

We’ll use this appointment as an opportunity to confirm we’ve got your latest contact detail and emergency contacts. You’ll also be asked to provide some ID.

Discuss your lifestyle

This appointment is an opportunity for you to share with your doctor any information that may be of use over the next 12 months when connecting by telehealth. 

What to expect?

Expect your Onboarding Appointment to be pretty relaxed. It’s a chance for you to meet one of our GPs and share information that will be helpful over the next 12 months as we provide telehealth care. 

You can share as much or as little information with your doctor as you’d like. What you do choose to share with us will be saved to your secure health profile which can be referred to by our doctors when you schedule video or phone telehealth consultations. 


Where to go?

We have a combination of established GP clinics and mobile pop-up clinics to allow us to see as many patients as possible across regional Australia. 

Each location will have appointments available only on certain days throughout the month which you can book online. 

Once you’ve confirmed a time for your in-person Onboarding Appointment at a location near you, we’ll send you detailed instructions on where to go on the day for your appointment.


Enjoy unlimited video and phone consults, bulk billed.

Once you’ve attended your in-person Onboarding Appointment you’ll have access to unlimited video and phone GP appointments for the next 365 days. 

Frequently Asked Questions

Have more questions? Jump over to our Help Centre.

Why do I need to attend an in-person appointment?

Medicare eligibility rules require that you see one of our GPs in-person every 12 months in order for Medicare to pay for your appointment.

What does it cost?

All our appointments are fully bulk-billed to Medicare, so as long as you have a current Medicare card you will never have any out-of-pocket costs.

Where are you located?

We’re currently rolling-out across regional Australia with in-person clinics available in select towns. View all our locations here.

Who are the doctors?

Every .doctor GP is an AHPRA-registered & fully-insured doctor based in Australia who adheres to the highest clinical standards. Your doctor’s provider and prescriber number will be written on any prescription or referral given.

Who can use .doctor?

Anyone in Australia with a Medicare card can attend an in-person Onboarding Appointment. Only those who have attended an in-person Onboarding Appointment can book telehealth (video or phone) appointments.

How do I get a prescription online?

Once you’ve joined the .doctor family and attended your in-person Onboarding Appointment you can request a prescription by booking a video or phone appointment and asking your doctor on that call. Your script will be sent by SMS instantly to you.

Join the .doctor family in 3 easy steps.


Create your free account

Answer a few questions and register to schedule your initial In-person Onboarding Appointment.


Attend one in-person appointment

See one of our GPs face-to-face at a location near you for a quick Onboarding Appointment.


Enjoy unlimited video & phone consults

Access unlimited bulk-billed video and phone consults with our team of GPs for the next 365 days.

Ready to access unlimited bulk billed GP consults?

Schedule a time for your in-person Onboarding Appointment so you can gain access to unlimited bulk-billed video consults for the next 12 months.

Join the .doctor family to access unlimited video and phone consults with Australian online doctors, fully bulk billed. 

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